EXPANDED LIST OF SERVICES

APRIL 2020

 

 

*On demand VRI with a Designated Healthcare Interpreter. Our interpreters work in the medical field with DHH doctors, nurses, and practitioners in all specialties. We know how to handle fast moving medical jargon and procedures. These are not generalist interpreters.

 

*Captioning services by a medical captioner (schedule in advance.)

 

*LANDLINE SUPPORT FOR DEAF AND HoH MEDICAL PROFESSIONALS and STUDENTS. Are you now forced to make phone calls from a landline? We have a device available that can plug in to the phone jack and then the other end to your 3.5mm AUX outlet or adapter with a CI or HA.

 

*Assistance integrating your current organization’s video platform (ZOOM, SKYPE, GOOGLE) with accommodations specifically designed for medical professionals and students.

 

Additional Information

Real-time captioned lectures and amplified communication devices are becoming more common each day. In some cases, Deaf and Hard of Hearing (DHH) Practitioners use Designated Interpreters who work alongside them, faithfully providing Sign Language access to all the sounds and conversations often happening at once.
Until CV19, many DHH Practitioners have managed their environments independently through mechanisms like Clear Masks to read lips, scribes to take notes, Innocaptions or Captel to translate phone calls, or Video Relay Service for remote interpreting. But suddenly, with a global mask shortage (including clear masks,) lips are covered with traditional N95s or homemade masks, making lip reading no longer a viable option. Many physicians are being asked not to see patients by the bedside, but to call them instead.
Yes, we have technology in place to make phone calls for deaf and hard of hearing medical professionals, but what if one had never used these systems before? It takes time to test devices and to understand how to connect new gadgets. How do your amplified devices react to those new pieces of hardware? And what if you are used to reading lips in person in a 3D space, and now suddenly you are forced to read lips virtually (and match up audio to the lips that may be delayed) on a flat 1D screen surface?
What measures can deaf and hard of hearing healthcare practitioners take to be fully effective during this pandemic? Deaf healthcare workers want to be, and certainly deserve to be of service in these demanding times. So what to do? First, outline and identify your current challenges, demands, technology set-ups, etc. Second, send us an email and we can talk about how we can assist in streamlining your accommodations in the CV19 era.

 

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